Deloitte Digital is proud to partner the 5th edition of Lifestyle Innovation Day at LAC Lugano — where Consumer, Fashion, Luxury and Industrial leaders shape tomorrow's business.
We've moved beyond chatbots and dashboards. Today, AI agents act autonomously — sensing, deciding and executing across the full customer journey with no human in the loop.
For brands in Consumer, Fashion, Luxury and Industrial, this isn't a future scenario. It's happening right now — and the competitive gap between early adopters and the rest is widening fast.
Giacomo leads Deloitte Digital's commerce and digital transformation practice in Ticino. His work spans AI-powered customer experience, platform strategy and large-scale digital transformation for Consumer, Fashion and Luxury brands across Switzerland and Europe.
Download the Speaker's PresentationFrom strategy to execution, our Ticino team brings the full weight of Deloitte Digital's global practice to your doorstep.
Platform selection, re-platforming, headless architectures and composable commerce that scales. From Salesforce Commerce to SAP to custom builds.
Agentic AI, predictive personalisation, demand forecasting, customer data platforms and AI-powered decision engines across the entire value chain.
Operating model design, digital roadmap, build-buy-partner decisions and innovation sprints that turn market shifts into competitive advantage.
Service design, UX research, brand experience and omnichannel journey mapping that puts the customer — not the tech — at the centre.
What sets us apart is the combination of things no competitor can easily replicate.
65,000+ digital professionals across 50+ countries. When you work with our Ticino team, you tap into a global bench of specialists in every technology and every industry vertical.
We are not a fly-in team. Our Lugano office means local accountability, proximity to your business, and a genuine understanding of the Ticino and Swiss market dynamics.
Strategy without delivery is just a document. We own the full journey — from business case to go-live — bringing together advisory, design, engineering and change management under one roof.
We are a certified partner of Salesforce, SAP, Adobe, Microsoft, Google Cloud and AWS — but our first loyalty is to your business outcome, not to any single vendor's roadmap.
We have been embedding AI into commerce and CX solutions long before the hype. Our agentic AI practice is built on proprietary accelerators and real production deployments.
From global luxury maisons to Swiss industrial leaders, our client portfolio across the country speaks to the confidence placed in Deloitte Digital to deliver what matters most.
A dedicated team based in Lugano, combining deep industry knowledge, technical expertise and the relentless focus on your results.
Our Italian team, bringing the same expertise and commitment to clients across the border.
Download our resources or book a 1:1 meeting with our teams — scan the QR code at our stand or click below.
How agentic AI is reshaping the end-to-end customer journey — with real use cases and business impact data.
Get the report →A practical guide to composable commerce — platform decisions, architecture patterns and roadmap frameworks.
Get the guide →Book a 1:1 slot with our Lugano team during the event. 20 minutes, your agenda, no obligation.
Book a meeting →Connect with our Italian team for a focused conversation on your specific business challenge.
Book a meeting →Leave your details and we'll send you Giacomo's slides directly — a practical walkthrough of the Agentic Customer Journey session at LID 2026.
Leave your details and we'll send you the guide directly — plus a follow-up from our team if you'd like to explore further.
Reserve a 20-minute 1:1 slot at our stand. We'll follow up to confirm your preferred time.
Reserve a 20-minute 1:1 slot at our stand. We'll follow up to confirm your preferred time.